Dallas County’s 911 Communication Center is staffed 24 hours a day, 365 days a year by 13 full-time Public Safety Dispatchers supported by a Communications Director, who are trained to answer 911 and non-emergency calls, as well as dispatch law enforcement, fire, and paramedic resources. Public Safety Dispatchers gather critical information from callers and relay the information to units in the field.
For future information please contact Communication Director, Terry McClannahan at 515-993-6937 or firstname.lastname@example.org.
The Dallas County Sheriff Communications Division is staffed with 11 full-time Public Safety Dispatchers as well as a Training/ eCAD Coordinator and a Lead Dispatcher, who are also trained as Public Safety Dispatchers. The center is managed by the Director of Communications, Terry McClannahan, who also serves as 911 Coordinator on Dallas County 911 Service Board.
All Public Safety Dispatchers are certified by the Iowa Law Enforcement Academy and the Iowa Department of Public Safety. Since 2005, Dallas County Public Safety Dispatchers have been certified Emergency Medical Dispatchers (EMD) through the National Academy of Emergency Dispatch. In 2017, Dallas County Sheriff Communications will certify as an Emergency Fire Dispatch Center through the National Academy of Emergency Dispatch. Public Safety Dispatchers are required to complete annual training and to re-certify biennially.
In 2015, Dallas County Sheriff Chad Leonard developed plans for relocating the 911 Center. The relocation greatly expands our capability to have up to four Public Safety Dispatchers working at a time. The new 911 center provides new radio consoles by Motorola and a training room with a full CAD (Computer aided Dispatch) simulator, allowing for training new and current Public Safety Dispatchers in many scenarios, immensely enhancing our training programs.
In 2016, Dallas County Sheriff’s Office went live with New World Systems Public Safety Software featuring Computer Aided Dispatch, Records Management, Mobile Client, and Corrections Management. This is a culmination of several years of work to bring all the various software systems into one integrated system.
Also transpiring in 2016, Dallas County will install a new trunked Motorola 700 MHz simulcast radio system for all public safety agencies in the County. This system will link into the new Iowa Statewide Interoperability Radio System allowing all Dallas County agencies to connect by radio to all other public safety agencies in the state.
Dallas County Communications is the primary dispatch center for the communities of Adel, Booneville, Bouton, Dallas Center, Dawson, De Soto, Dexter, Granger, Linden, Minburn, Redfield, Van Meter, and Woodward. Other communities located in Dallas County include Clive, Grimes, Perry, Urbandale, Waukee, and West Des Moines.