Frequently Asked Questions

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Do you have Frequently Asked Questions (FAQ's) about what Dallas County Community Services can do for you? Check out our listing of FAQ's below to find your answers! Your questions are not listed? Give us a call and we'll do our best to help!

1.    Where are you located? What are your office hours? We are located at 25747 N Ave, Suite D, Adel, IA.

Office hours: Monday thru Friday, 8:00 am to 4:30 pm.

Phone: (515) 993-5869 or Toll-free (877) 286-3227
FAX: (515) 993-5872

2.    What is Case Management?   Case Management provides support and advocacy to people with mental retardation, chronic mental illness, developmental disabilities and brain injury, with a focus on individual strengths and desires.

3.    How do I know if I am eligible for Case Management?  Do I need to make an appointment?  Yes, an appointment is needed. Contact Brandon Tews at (515) 993-1722 who will determine if you qualify. Our office hours are 8:00 AM - 4:30 PM, Monday through Friday.

4.    What do Case Managers do? 

  • Develops an on-going relationship with the consumer;
  • Ensures the consumer has received a comprehensive evaluation and diagnosis;
  • Identifies the needs and desires of the consumer; Links the consumer to appropriate services and community resources;
  • Access and secure funding;
  • Coordinates the delivery of services and supports;
  • Monitors to ensure the continued appropriateness of services.

5.    How do I get a hold of my Case Manager?  All Dallas County Community Services employees are listed on the Staff Directory.

6.    What do the Case Management Program Coordinators do?  

  • Develop the programs policies and procedures; 
  • Assures the appropriate supervision of case management staff; 
  • Assists in developing the case management budget; 
  • Manages the physical and fiscal assets of the program; 
  • Assists the Board of Supervisors in decision making by preparing reports showing the nature and extent of service needs and other information as requested; 
  • Plans for, monitors, and evaluates the operations of the program; 
  • Provides educational information and service consultation to community groups and resources; 
  • Participates in the county planning process.

7.    What does the Case Management Billing Clerk do?   

  • Provides administrative support to the case management supervisor and case managers; 
  • Administers Medicaid billings for Case Management department; determine appropriate billing; utilize and manage electronic billing software; 
  • Conducts monthly Case Management Quality Assurance processes; 
  • Prepares monthly Case Management statistical/billing report for the Case Management Supervisor, CPC Administrator and Office/Financial Manager; 
  • Responsible to continually monitor non-billable units for possible processing as payables; review and research unpaid/denied billings and re-submit for payment; 
  • Receive payments; keep highly detailed Accounts Receivable records; 
  • Monitor flow of receipts; prepare financial spreadsheets/data for Office/Financial Manager monthly.
  • Creates and publishes the bi-monthly Dallas County Community Services newsletter, "Community Focus".

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